Our purpose is to align ourselves as our client’s premier technology partner by providing
the highest-level of data center support. We put the Client first and take a consultative
approach to determine the right service levels and cost solutions for a truly customized
support experience.
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Our engineers have access to our full inventory of parts, tested and certified by our in-house test & integration lab. When a new Client or set of equipment comes onboard we do a full inventory and create a need to buy list to ensure we have all the necessary parts available.
Call us today to learn more about our approach to parts logistics.
All major OEMs including HPE, IBM, Dell/EMC, Sun/Oracle, etc. We carefully evaluate your environment to ensure we can provide the industry leading service we are known for.
Click here to request a quote
People
Highly experienced engineers with extensive OEM backgrounds.
Experience counts. That’s why all of our engineers come directly from OEMs such as IBM, Dell EMC, Sun/Oracle, and HPE. We understand that our Customers want to know they can trust the engineers coming into their data center and servicing their equipment. This is why our engineers have 15-20 years of experience with the OEM prior to coming onboard with us. All of our Clients are assigned a primary and secondary engineer. Our Engineers truly become an extension of your IT Team.
All major OEMs including HPE, IBM, Dell/EMC, Sun/Oracle, etc. OEMs have created restrictions and roadblocks in an attempt to lock customers in. We take a consultative approach to ensure we can provide the support you need while working within those restrictions.
We designed our industry leading client portal in consultation with our clients, allowing us to provide asset and contract management, as well as online ticketing, in one easy to use application.
We are the industry leaders in HP-UX support and can provide innovative solutions to extend the productive life of these systems. Our HP-UX team is ranked on a worldwide level and have been used as Consultants by HPE.
We offer varied service levels, from next business day to 24/7, to provide you with the service level(s) you need for your valuable IT assets. We understand that not all equipment needs to be supported with the same SLA. We work with our Clients to determine the best fit.
Call us to learn more about our SLA’s.
SERVICE IT DIRECT
Parts
Our field teams are equipped with everything they need to get your systems back online as quickly as possible.
Our engineers have access to our full inventory of parts, tested and certified by our in-house test & integration lab. When a new Client or set of equipment comes onboard we do a full inventory and create a need to buy list to ensure we have all the necessary parts available.
Call us today to learn more about our approach to parts logistics.
All major OEMs including HPE, IBM, Dell/EMC, Sun/Oracle, etc. We carefully evaluate your environment to ensure we can provide the industry leading service we are known for.
Click here to request a quote
People
Highly experienced engineers with extensive OEM backgrounds.
Experience counts. That’s why all of our engineers come directly from OEMs such as IBM, Dell EMC, Sun/Oracle, and HPE. We understand that our Customers want to know they can trust the engineers coming into their data center and servicing their equipment. This is why our engineers have 15-20 years of experience with the OEM prior to coming onboard with us. All of our Clients are assigned a primary and secondary engineer. Our Engineers truly become an extension of your IT Team.
All major OEMs including HPE, IBM, Dell/EMC, Sun/Oracle, etc. OEMs have created restrictions and roadblocks in an attempt to lock customers in. We take a consultative approach to ensure we can provide the support you need while working within those restrictions.
We designed our industry leading client portal in consultation with our clients, allowing us to provide asset and contract management, as well as online ticketing, in one easy to use application.
We are the industry leaders in HP-UX support and can provide innovative solutions to extend the productive life of these systems. Our HP-UX team is ranked on a worldwide level and have been used as Consultants by HPE.
We offer varied service levels, from next business day to 24/7, to provide you with the service level(s) you need for your valuable IT assets. We understand that not all equipment needs to be supported with the same SLA. We work with our Clients to determine the best fit.
Call us to learn more about our SLA’s.
We get it – it’s scary to trust your IT support to someone new.
So talk to our Clients – they are all referanceable!
“Service IT Direct provides a feeling of “personal” service and a great price with a comprehensive knowledge of our hardware and software needs. I have no regrets. They provide a level of confidence that we “matter” and will be afforded the proper attention when required”
Bryan Dupre -
VP Software Dev.
Acadiana Computer Systems Inc
“Service IT Direct excels at supporting the systems we have. The engineers they send out are assigned to you so you know who is working on your systems, and they know what they’re doing. Service IT Direct hires knowledge and experience.”